This Refund & Cancellation Policy is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules framed thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
MJ Digital Services Private Limited, a company incorporated under the provisions of the Companies Act, 2013, having its Registered Office at D-19, FF, Abul Fazal Enclave Part-1, South Delhi, New Delhi – 110025 and Corporate Office at 7th Floor, AWFIS, Tower D, Bhutani Techno Park, Plot No. 5, Sector 127, Noida, Uttar Pradesh – 201313 (hereinafter referred to as “MJ Digital”, “Company”, “We”, “Our” or “Us”), is committed to providing quality technology services and maintaining transparency in its refund and cancellation practices.
By purchasing, subscribing to, registering for, or using any services offered by MJ Digital Services Private Limited, you acknowledge and agree to this Refund & Cancellation Policy.
1. Purpose
The purpose of this Refund & Cancellation Policy is to define the terms under which cancellations, refunds, service credits, and payment disputes shall be handled for products and services offered by MJ Digital.
Due to the nature of software development, technology consulting, SaaS subscriptions, API services, communication services, cloud infrastructure, and digital solutions, refunds are subject to the conditions outlined herein.
2. Services Covered Under This Policy
This policy applies to all services offered by MJ Digital including but not limited to:
Software Development Services
- Custom Software Development
- ERP Development
- CRM Development
- HRMS Development
- SaaS Product Development
Website Development Services
- Corporate Websites
- E-Commerce Websites
- Web Portals
- Custom Web Applications
Mobile Application Development
- Android Applications
- iOS Applications
- Flutter Applications
- Hybrid Applications
API Services
- Recharge APIs
- AEPS APIs
- BBPS APIs
- DMT APIs
- PAN APIs
- KYC APIs
- WhatsApp APIs
- SMS APIs
- RCS APIs
- Third-Party Integrations
CPaaS Services
- WhatsApp Business API
- Bulk SMS Services
- Transactional SMS Services
- Voice Services
- RCS Messaging Services
Cloud & Infrastructure Services
- Hosting Services
- Cloud Services
- Server Management
- Infrastructure Services
Consulting Services
- Technology Consulting
- Business Consulting
- Digital Transformation Consulting
3. General Refund Policy
MJ Digital primarily provides customized and digital services that involve dedicated resources, development efforts, infrastructure costs, licensing fees, third-party costs, and implementation work.
Accordingly, refunds are generally limited and subject to the specific terms outlined below.
The Company reserves the sole right to determine refund eligibility after reviewing the nature of the service, work completed, contractual obligations, and circumstances of the request.
4. Non-Refundable Services
Unless expressly agreed otherwise in writing, the following payments are strictly non-refundable:
Development Services
- Website Development Charges
- Mobile App Development Charges
- Software Development Charges
- UI/UX Design Charges
- Graphic Design Charges
- Custom Development Charges
Setup & Implementation Charges
- API Setup Fees
- Integration Charges
- Configuration Charges
- Deployment Charges
- Onboarding Fees
- Implementation Fees
Subscription Activation Charges
- SaaS Setup Charges
- Platform Activation Fees
- Account Creation Fees
- Licensing Fees
Third-Party Services
- Domain Registration Fees
- Domain Renewal Fees
- Hosting Charges
- SSL Certificate Charges
- Cloud Infrastructure Charges
- Server Procurement Charges
Communication Services
- WhatsApp Business API Setup Charges
- Facebook Business Verification Charges
- SMS Header Registration Charges
- DLT Registration Charges
- Sender ID Charges
- Telecom Operator Charges
Professional Services
- Consultancy Fees
- Advisory Fees
- Training Charges
- Technical Audit Fees
No refund shall be granted once work has commenced or third-party expenses have been incurred.
5. Subscription Services
For subscription-based products and services:
- Customers may cancel future renewals at any time.
- Cancellation shall stop future billing only.
- Previously paid subscription fees are non-refundable.
- No partial refunds shall be issued for unused subscription periods.
- Services shall remain active until the end of the paid billing cycle.
6. Project Cancellation
Cancellation by Customer
If a customer cancels a project after confirmation and commencement of work:
Before Project Initiation
If work has not started and no third-party costs have been incurred, the Company may consider a partial refund after deducting administrative charges.
After Project Initiation
If work has commenced:
- Advance payments shall generally be non-refundable.
- Completed milestones shall be billed in full.
- Any third-party expenses shall remain payable by the customer.
Cancellation by MJ Digital
MJ Digital reserves the right to cancel or suspend services where:
- Required information is not provided.
- The customer violates applicable laws.
- Fraudulent activity is suspected.
- Regulatory requirements prohibit continuation.
- Force majeure circumstances occur.
In such cases, refund decisions shall be determined based on work completed and costs incurred.
7. Duplicate Payments
In the event a customer accidentally makes duplicate payments for the same service:
- The customer must notify MJ Digital immediately.
- Payment verification may be required.
- Verified duplicate payments shall be refunded.
Refund Timeline: 15 to 45 Business Days, subject to banking and payment gateway processing timelines.
8. Failed Transactions
Where a payment is debited from the customer account but the service is not activated due to technical reasons:
- The matter shall be investigated.
- Upon successful verification, the amount may either be refunded, or be adjusted against future services.
Processing timelines may vary depending on the payment partner involved.
9. Service Non-Delivery
If MJ Digital is unable to provide a purchased service solely due to reasons attributable to the Company, the Company may at its sole discretion:
- Provide a Full Refund
- Provide a Partial Refund
- Offer Service Credits
- Offer Alternative Services
The Company’s decision shall be final and binding.
10. Refund Exclusions
Refunds shall not be granted for:
- Change of mind
- Lack of usage
- Business losses
- Market conditions
- User negligence
- Customer-side technical issues
- Delays caused by customer non-cooperation
- Delays caused by third-party providers
- Government restrictions
- Regulatory changes
- Internet or telecom outages
- Force majeure events
11. Chargebacks & Payment Disputes
Customers are encouraged to contact MJ Digital before initiating any chargeback or payment dispute.
If a chargeback is initiated:
- Services may be suspended immediately.
- Ongoing projects may be halted.
- Access to platforms may be restricted.
- Additional documentation may be requested.
Fraudulent or abusive chargebacks may result in permanent termination of services.
12. Refund Process
To request a refund, customers must submit a written request containing:
- Full Name
- Company Name
- Registered Email Address
- Invoice Number
- Transaction ID
- Service Purchased
- Reason for Refund Request
- Supporting Documentation (if applicable)
Refund requests may be submitted to:
Accounts Department
Email: accounts@mjdigitalservices.com
CC: support@mjdigitalservices.com
13. Refund Timelines
Upon approval:
| Refund Method | Estimated Processing Time |
|---|---|
| UPI | 3 – 7 Business Days |
| Net Banking | 5 – 10 Business Days |
| Credit Card | 7 – 15 Business Days |
| Debit Card | 7 – 15 Business Days |
| Bank Transfer | 5 – 10 Business Days |
Actual timelines may vary depending on banking institutions and payment gateway partners.
14. Limitation of Liability
Approval of any refund shall not be construed as an admission of fault or liability by MJ Digital.
The Company’s total liability in connection with any refund claim shall not exceed the amount actually received by MJ Digital for the relevant service.
15. Modifications to This Policy
MJ Digital reserves the right to amend, modify, update, or replace this Refund & Cancellation Policy at any time without prior notice.
The latest version shall always be available on the Company’s Website.
Continued use of services after such modifications constitutes acceptance of the revised policy.
16. Contact Details
Registered Office
D-19, FF, Abul Fazal Enclave Part-1
South Delhi
New Delhi – 110025
Corporate Office
7th Floor, AWFIS, Tower D
Bhutani Techno Park
Plot No. 5, Sector 127
Noida, Uttar Pradesh – 201313
Accounts Department: accounts@mjdigitalservices.com
Customer Support: support@mjdigitalservices.com
Business Enquiries: business@mjdigitalservices.com
Operating Hours: Monday to Friday | 10:00 AM – 6:00 PM IST
17. Governing Law and Jurisdiction
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Noida, Uttar Pradesh, India.
By using the Company’s services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.